UK

HMRC stats reflect changing regulatory dynamics of UK Gambling

HM Revenue and Customs (HMRC) has published its national statistics update on duties generated by the industry’s seven different tax verticals – Bingo Duty, Gaming Duty, General Betting Duty (GBD), Lottery Duty, Machine Games Duty (MGD), Pool Betting Duty (PBD) and Remote Gaming Duty (RGD). Reporting betting & gaming tax statistics for the six month period of April-to-September 2019, HMRC reports …

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Camelot plans ‘Big November’ for National Lottery’s 25th Birthday

Camelot UK has informed its retail partners of its ‘November bonanza’ celebrating the National Lottery’s ‘25th Birthday’. The UK National Lottery operator confirms that the Friday 8 November EuroMillions draw, will be boosted with a ’25 UK millionaires’ special event, with POS tickets available in stores. Celebrating the National Lottery’s first-ever draw on 19 November 1994, Camelot confirms that it …

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UKGC reminds betting of its new LCCP responsibilities

The UK Gambling Commission (UKGC) has reminded industry stakeholders of new rules related to alternative dispute resolution (ADR) measures, customer interactions and funding requirements as part of its updated licence conditions & codes of practice (LCCP). The Commission’s latest LCCP changes have been mandated following an open consultation seeking to improve industry standards and operator transparency. Updating stakeholders, the Commission reminds …

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Finalists announced for Racing Post/SIS Betting Shop Manager of the Year

Representatives from six different bookmakers will duke it out for the prestigious Racing Post/SIS Betting Shop Manager of the Year next month as the competition announced its eight regional champions. Independent bookmakers Jenningsbet and Toals Bookmakers have managers on the shortlist, alongside Betfred, Paddy Power, William Hill and three from GVC Group’s Ladbrokes and Coral operations. Selected from a shortlist of …

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Select Committee hears of industry systems failing problem gamblers

Chaired by Lord Michael Grade of Yarmouth, on Tuesday 8 October the House of Lords’ Select Committee listened to the experiences of four gambling addicts, gathering further research on the Social and Economic Impact of the Gambling Industry’ on UK society. The victims` shared their experiences of engaging with gambling products and businesses, detailing personal insights on their ‘journeys towards …

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Rank appoints Liam Wallwork as digital transformation lead

London-listed Rank Group Plc has confirmed the appointment of Liam Wallwork as inbound Director of Transformation for its Interactive division. Wallwork joins Rank’s executive management team from William Hill, where he formerly served as Commercial Director and Director of Gaming (2017-2019). A digital strategy expert for mass-market igaming brands, Wallwork holds further industry experience having served as an operations and …

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CRM is set for a red-letter day in 2020 with the right FTP solution

SportCaller

SportCaller Performance Director Paddy McDermott examines the rapidly changing marketing landscape for bookmakers, and explains how a flexible FTP platform can best sit within this framework. Gambling operators, and their tactics for acquiring and retaining players, continue to face a sustained period of scrutiny and attack. This is coming from regulators, certain elements of the press and numerous lobbying groups …

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NatWest launches GamCare ‘walk-in consultation’ pilot scheme

UK retail bank NatWest in collaboration with GamCare is set to trial a ‘ground-breaking’ pilot scheme offering counselling sessions to vulnerable/addicted customers inside its high-street branches. NatWest is set to launch the GamCare pilot scheme across 13 branches based in London, the South East and Midlands of England. The bank’s chosen outlets will allow any person to walk-in and book …

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Gambling Commission pushes standards agenda to Maltese operators

Neil McArthur, chief executive of the UK Gambling Commission, has emphasised the need for standards to be raised among overseas gambling businesses targeting British consumers. Speaking at the ARQ Gaming Compliance Forum in Malta, McArthur highlighted three key strategic focus areas to drive the standards of the latter, stressing that “the MGA share our concerns”. This follows a study undertaken …

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Matt Buff: Frosmo – Personalisation is the tool to balance complex marketing conditions

Adjusting to increased regulatory demands, how should betting incumbents balance the delicate relationship between personalised engagements and their customer compliance duties? Acknowledging tougher conditions, Matt Buff, igaming Digital Growth lead for Frosmo, tells SBC that effective personalisation is still an operator’s best tool for making informed operational decisions. _____________________ SBC: Hi Matt, Can you explain Frosmo’s personalisation software to our …

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