SBC News Voice of the Sports Betting Industry
Enterprise Application Performance Management (APM) company Correlsense has announced that William Hill is deploying its SharePath software. William Hill will use the software to monitor its extensive portfolio of online gaming applications to ensure that customers experience consistent performance every minute of the day on any device. SharePath will provide a real-time source of information to help improve customer retention.
SharePath is designed to monitor all user transactions in real time across a wide variety of technologies, infrastructure components, and endpoints. Individual SharePath customers now use thousands of collectors to monitor their mission-critical applications. SharePath’s big data architecture correlates information from all these sources to track performance in the most complex environments.
“William Hill is one of the industry’s marquee brands,” said Ken Marshall, CEO of Correlsense. “As the online gaming industry grows into uncharted areas, the key to success is a tight focus on delivering more than customers expect before they realize they need it. William Hill is simply the best in the world at doing this.”
Jamie Hart from William Hill said: “William Hill has selected Correlesense’s SharePath both for VIP customer retention and overall site performance. WH is currently in the process of implementing SharePath, a process that will be ongoing for some time.”
SharePath tracks complex user transactions across their complete journey and isolates the source of a problem. Once identified, SharePath customers can easily do a “deep dive” to view the details of the issue and determine the best course of corrective action. SharePath also helps customers capture information that may be used to provide better customer service and increase the reliability of their revenue generating applications.
