Tag Archives: Steven Paton

SBC Webinars and BMIT Technologies present Automated Customer Experience for Gaming

BMIT Technologies

SBC Webinars continues its Autumn schedule when BMIT Technologies presents Automated Customer Experience for Gaming on Tuesday 13 October (2pm BST / 3pm CEST). The fierce competition for players in the online betting and gaming sector means that providing quick, effective customer service has never been more important for operators. In this webinar, BMIT Technologies will detail how the use …

Read More »

A helping hand(over): BMIT Technologies virtual agent finds customer service balance

customer service

Finding the right balance between live and automated support for customer service is an ongoing debate in the iGaming industry. While the process of ‘deflecting’ (to technology) for simple case resolution is now well established, the introduction of artificial intelligence (AI) brought new challenges as well as creating opportunities. For example, finding that line where the issue at hand becomes …

Read More »