Tag Archives: richard watson

UKGC fines Casumo £6m for historical customer care failings 

The UK Gambling Commission (UKGC) has taken regulatory action against Maltese igaming and sportsbook services operator Casumo, issuing fines totalling £6 million having uncovered a series of social responsibility and anti-money laundering failings.  Following an audit of Casumo activities between October 2019 and 8 January 2020, the Commission found that the operator had failed to put into effect policies and …

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In Touch Games fined £3.4m for customer care and AML failings  

The UK Gambling Commission (UKGC) has taken regulatory action against multi-brand mobile casino operator In Touch Games Ltd for failings with its social responsibility, money laundering and customer communications duties. In Touch – which operates the mobile casino portfolio of MFortune, MrSpin, CashMo, PocketWin and SlotFactory.com – has been fined with regulatory penalties totalling £3.4 million. The Commission has placed …

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White Hat Gaming strengthens social responsibility standards following UKGC investigation

White Hat Gaming strengthens social responsibility standards following UKGC investigation

The UK Gambling Commission (UKGC) has ordered White Hat Gaming to pay a £1.3 million regulatory settlement after an investigation identified ‘inadequate anti-money laundering and social responsibility procedures’. The operator’s payment has been made ‘in lieu of a financial penalty’ and will be directed towards delivering the National Strategy to Reduce Gambling Harms. In a statement, the UKGC stated that …

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UKGC hands £2.8m penalty to BoyleSports for AML duty failures

BoyleSports has been issued a £2.8 million penalty and ordered to fulfil additional requirements related to its online gambling licence following a UK Gambling Commission (UKGC) investigation into money laundering failures. The UKGC’s penalty enforcement cited that the operator’s Boylesports.com and Boylecasino.com domains had failed to safeguard ‘appropriate money laundering risk assessments’, combined with further failings on AML duties and …

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UKGC takes action on BGO, GAN and NetBet for significant AML and duty failures

consultation

The UK Gambling Commission (UKGC) has announced action against BGO Entertainment, GAN Plc and NetBet Enterprises Ltd after reviewing their licences following a number of failures which included not doing enough to keep consumers safe and failing to prevent money laundering and criminal spend. As a result of those reviews, two of the businesses, BGO and Gan PLC, have had …

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UKGC shows no uplift in illegal gambling complaints

The UK Gambling Commission’s (UKGC) research department has published new data revealing ‘no increase in the number of complaints’ related to illegal gambling websites during the national lockdown. Tracking data since 23 March, the UKGC stated that there has been no spike in complaints – with a total of 12 disputes related to nine websites in March, and a further …

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UKGC warns of white label conduct following FSB failings 

consultation

White-label services have come under further regulatory scrutiny as the UK Gambling Commission (UKGC) has ordered FSB to pay £600,000 after the regulator identified responsibility failings attached to the management of its ‘subsidiary licensed’ partners.  Conducting an investigation, the UKGC found that FSB white label partners had breached industry standards on customer interactions, AML deficiencies, inappropriate advertising, self-exclusion protocols and …

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UKGC reviews on-course age verification in new crackdown

Seven on-course bookmakers are having their gambling licences reviewed by the UK Gambling Commission after it was found they had allowed a 16-year old to place a bet at this year’s Royal Ascot. Following numerous age verification checks carried out between the Royal Borough of Windsor and Maidenhead, supported by the Gambling Commission and Trading Standards, seven of the 17 …

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UKGC places extra demands on Casino 36 management

The UK Gambling Commission (UKGC) has sanctioned the management of Wolverhampton-based ‘Casino 36’ to undertake ‘extra training’ as part of a £300,000 penalty package for money laundering and social responsibility failures. A UKGC investigation has revealed that Casino 36 had failed to ensure adequate AML provisions with regards to undertaking customer ‘enhanced-due-diligence (EDD)’, ‘source-of-funds (SOF)’ and source-of-wealth (SOW) check carried out …

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UKGC cracks AML whip issuing £4.5m penalty packages for ‘weak controls’

consultation

The UK Gambling Commission (UKGC) has imposed £4.5 million in penalty packages on four online casino operators in relation to failed AML procedures and maintaining inadequate consumer safeguards. The penalty packages form part of the Commission’s ongoing investigation into the UK online casino sector. In its update, the UKGC confirms that InTouch Games will pay £2.2 million in lieu of financial penalties for …

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