Tag Archives: lccp

UKGC seeks guidance on customer interactions

consultation

The UK Gambling Commission (UKGC) has launched a further consultation seeking guidance on ‘how online gambling companies interact with their customers’.  The Commission aims to gather wide-ranging insights and opinions from businesses, employees and their customers on ‘what protections should be offered by online gambling operators to prevent harms to their customers’. UK online gambling laws require licensed operators to …

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GambleAware pushes for flexibility on deposit limits following BIT study

GambleAware has backed new findings published by the Behavioural Insights Team (BIT), urging for more operators to provide customers flexibility in setting their own deposit limits.  A BIT study, conducted on 1,700 bet365 customers, analysed whether behavioural tweaks on sign-up would impact customers’ playing habits, with a view to provide effective information on reducing player risks.  The trial set out …

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Neil McArthur: UKGC holds ‘zero tolerance’ on lockdown misconduct

Neil McArthur

Neil McArthur, Chief Executive of the UK Gambling Commission (UKGC), has reminded licensed operators of their responsibilities and duties in protecting customers as the UK’s regional governments enforce tougher lockdown measures during the winter period.  Writing to betting leadership, McArthur warned operators that “no one should be in any doubt about how closely we are monitoring issues or our willingness to …

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David Clifton, Licensing Expert: Affordability takes centre stage

In the Gambling Commission’s March 2018 Online Gambling Review, published very shortly after Neil McArthur took over as its Chief Executive, the view was expressed that “overall, progress by the online industry to minimise harm has been significantly slower than we expected and required”. That set in motion a chain of events that has reached its zenith in the last …

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Neil McArthur: Operators must ensure highest standards during new lockdown

Neil McArthur

Neil McArthur, Chief Executive of the UK Gambling Commission (UKGC), has reiterated the government’s stance that licensed operators must ensure the highest operating standards and customer protections during the ongoing November lockdown.  McArthur issued a personal statement to betting leadership as the UK entered its second national lockdown last week, underlining that the highest expectations had been placed on online …

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UKGC opens public consultation on identifying vulnerable customers

The UK Gambling Commission (UKGC) has announced its latest public consultation as it seeks evidence and opinions to form ‘stronger requirements’ with regards to how online licensees identify vulnerable or high-risk customers. In its statement, the Commission underlined that it will require a diverse range of input from all industry stakeholders – tech, compliance, payment, customer welfare and management – …

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UKGC takes action on BGO, GAN and NetBet for significant AML and duty failures

consultation

The UK Gambling Commission (UKGC) has announced action against BGO Entertainment, GAN Plc and NetBet Enterprises Ltd after reviewing their licences following a number of failures which included not doing enough to keep consumers safe and failing to prevent money laundering and criminal spend. As a result of those reviews, two of the businesses, BGO and Gan PLC, have had …

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UKGC: Pent-up sports demand slows in August 

consultation

The UK Gambling Commission (UKGC) has published a further ‘market update’ tracking how COVID-19 has impacted gambling behaviours and participation across the UK.  Since March, the Commission has gathered data from licensed betting operators (retail and online) representing 80% of the UK gambling’s regulated marketplace. The UKGC has maintained that its market updates reflect how ‘gambling behaviours evolve as the …

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David Clifton, Licensing Expert: Tight deadline to comply with new High Value Customer requirements

Let’s start with some context… It is more than six years now since the Gambling Commission flagged up concerns about the insulation of high-value “VIP customers” from the social responsibility obligations and practices applying elsewhere in gambling operators’ businesses. This was accompanied by a series of regulatory failings where operators had appeared reluctant to interact with commercially valuable customers on …

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UKGC highlights concerns on increased machine interactions post-lockdown 

Tracking the performance of all licensed gambling verticals, the UK Gambling Commission (UKGC) has revealed that July saw a ‘slight month-on-month decrease’ in the amount spent by consumers on online gambling (including online slots).  The UKGC has published further data on gambling consumer habits and operator engagements registered across land-based and digital verticals for the period of May-to-July 2020. “Gambling …

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