Tag Archives: ADR

The UK Gambling Commission (UKGC) has reminded industry stakeholders of new rules related to alternative dispute resolution (ADR) measures, customer interactions and funding requirements as part of its updated licence conditions & codes of practice (LCCP). The Commission’s latest LCCP changes have been mandated following an open consultation seeking to improve industry standards and operator transparency. Updating stakeholders, the Commission reminds …

The Malta Gaming Authority (MGA) has strengthened its advertising compliance capacity by establishing a new ‘Commercial Communications Committee’ (Committee). The Committee has been formed to support the MGA, making sure that licensed incumbents adhere to the advertising guidelines set by the MGA’s ‘Gaming Commercial Communication Regulations’ policy. Bolstering provisions, the MGA has published a 30-point checklist for licensed operators offering guidance …

Calling on all industry operators and stakeholders to participate in its latest consultation, the UK Gambling Commission (UKGC) has sought advice, information and knowledge on the following three disciplines: Safeguarding customer interactions – The Commission seeks to asses how gambling businesses identify and interact to help customers who may be at risk of or experiencing harms associated with gambling. Developing …

The UK Gambling Commission (UKGC) has moved to publish new standards and guidance on dealing with consumer complaints, which will seek to improve the industry’s ‘alternative dispute resolution – ADR’ processes. Updating the market, the UKGC will aim to implement its new ADR complaints code by the 31 October. Implemented in 2015, ADR processes allow for consumers to challenge gambling …