The UK Gambling Commission (UKGC) has notified online licensees of compliance expectations and duties concerning customer account withdrawals. An update published by Commission CEO, Andrew Rhodes, references previous concerns about customers experiencing ‘delays when withdrawing funds’. As noted, late or delayed withdrawals are referenced as an action point of the Commission’s Business Plan and Budget 2023 to 2024. Concerns about …
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IBAS backs UKGC update on consumer terms but industry requires Ombudsman
IBAS – the Independent Betting Adjudication Service has welcomed the UK Gambling Commission’s (UKGC) decision to update its LCCP guidance on ‘fair terms and practices’. On Wednesday, the Commission notified stakeholders that it had updated its guidance to ensure that licensed operators provide customers with fair and transparent rules of play. The update was deemed necessary as the Commission has …
Read More »UKGC reminds betting of its new LCCP responsibilities
The UK Gambling Commission (UKGC) has reminded industry stakeholders of new rules related to alternative dispute resolution (ADR) measures, customer interactions and funding requirements as part of its updated licence conditions & codes of practice (LCCP). The Commission’s latest LCCP changes have been mandated following an open consultation seeking to improve industry standards and operator transparency. Updating stakeholders, the Commission reminds …
Read More »MGA establishes new Committee to monitor advertising standards
The Malta Gaming Authority (MGA) has strengthened its advertising compliance capacity by establishing a new ‘Commercial Communications Committee’ (Committee). The Committee has been formed to support the MGA, making sure that licensed incumbents adhere to the advertising guidelines set by the MGA’s ‘Gaming Commercial Communication Regulations’ policy. Bolstering provisions, the MGA has published a 30-point checklist for licensed operators offering guidance …
Read More »Malta MGA opens consultation on developing a ‘Unified Self-Exclusion System’
Updating the market, the Malta Gaming Authority (MGA) has published it’s ‘Preliminary Market Consultation – PMC’ document requesting information and guidance on the planned development and launch of its ‘Unified Self-Exclusion System’. A key project initiative for the MGA and its government stakeholders, the gaming authority seeks to deliver the most comprehensive self-exclusion system to be utilised by all licensed …
Read More »UKGC calls for advice on customer interactions, ADR & gambling blockers
Calling on all industry operators and stakeholders to participate in its latest consultation, the UK Gambling Commission (UKGC) has sought advice, information and knowledge on the following three disciplines: Safeguarding customer interactions – The Commission seeks to asses how gambling businesses identify and interact to help customers who may be at risk of or experiencing harms associated with gambling. Developing …
Read More »David Clifton: Licensing Expert – Don’t forget to read the new “Complaints & Disputes” guidance
UK licensed B2C gambling operators are all hopefully aware of the LCCP changes that come into effect on 31 October. If not, they have a range of options to find out more before it’s too late, for example: the Gambling Commission has published on its website a summary of the key changes, originally announced in August, it has also now …
Read More »UKGC revamps ADR consumer complaints code
The UK Gambling Commission (UKGC) has moved to publish new standards and guidance on dealing with consumer complaints, which will seek to improve the industry’s ‘alternative dispute resolution – ADR’ processes. Updating the market, the UKGC will aim to implement its new ADR complaints code by the 31 October. Implemented in 2015, ADR processes allow for consumers to challenge gambling …
Read More »David Clifton: Licensing Expert – Alternative Dispute Resolution (ADR)…Change is on the way
Last month the Gambling Commission announced the results of its review of complaints processes in the gambling industry, carried out one year after the introduction of the Alternative Dispute Resolution (ADR) scheme. As matters stand, ADR providers can look only at disputes about the outcome of a gambling transaction, rather than the way a gambling business is being run, which …
Read More »David Clifton – Licensing Expert – ADR requirements of the law & the LCCP
Gambling operators licensed by the Gambling Commission are required by LCCP social responsibility code provision 6.1.1 (which has the force of a licence condition) to: put in effect a written procedure for handling customer complaints and disputes and offer dispute resolution by an ADR provider. This is to ensure that customers with a dispute about the outcome of their gambling …
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