Tag Archives: ADR

The UK Gambling Commission (UKGC) has notified online licensees of compliance expectations and duties concerning customer account withdrawals. An update published by Commission CEO, Andrew Rhodes, references previous concerns about customers experiencing ‘delays when withdrawing funds’. As noted, late or delayed withdrawals are referenced as an action point of the Commission’s Business Plan and Budget 2023 to 2024. Concerns about …

IBAS – the Independent Betting Adjudication Service has welcomed the UK Gambling Commission’s (UKGC) decision to update its LCCP guidance on ‘fair terms and practices’. On Wednesday, the Commission notified stakeholders that it had updated its guidance to ensure that licensed operators provide customers with fair and transparent rules of play. The update was deemed necessary as the Commission has …

Updating the market, the Malta Gaming Authority (MGA) has published it’s ‘Preliminary Market Consultation – PMC’ document requesting information and guidance on the planned development and launch of its ‘Unified Self-Exclusion System’. A key project initiative for the MGA and its government stakeholders, the gaming authority seeks to deliver the most comprehensive self-exclusion system to be utilised by all licensed …

UK licensed B2C gambling operators are all hopefully aware of the LCCP changes that come into effect on 31 October. If not, they have a range of options to find out more before it’s too late, for example: the Gambling Commission has published on its website a summary of the key changes, originally announced in August, it has also now …

Last month the Gambling Commission announced the results of its review of complaints processes in the gambling industry, carried out one year after the introduction of the Alternative Dispute Resolution (ADR) scheme. As matters stand, ADR providers can look only at disputes about the outcome of a gambling transaction, rather than the way a gambling business is being run, which …

Gambling operators licensed by the Gambling Commission are required by LCCP social responsibility code provision 6.1.1 (which has the force of a licence condition) to: put in effect a written procedure for handling customer complaints and disputes and offer dispute resolution by an ADR provider. This is to ensure that customers with a dispute about the outcome of their gambling …