Tag Archives: ADR

UKGC reminds betting of its new LCCP responsibilities


The UK Gambling Commission (UKGC) has reminded industry stakeholders of new rules related to alternative dispute resolution (ADR) measures, customer interactions and funding requirements as part of its updated licence conditions & codes of practice (LCCP). The Commission’s latest LCCP changes have been mandated following an open consultation seeking to improve industry standards and operator transparency. Updating stakeholders, the Commission reminds …

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MGA establishes new Committee to monitor advertising standards

The Malta Gaming Authority (MGA) has strengthened its advertising compliance capacity by establishing a new ‘Commercial Communications Committee’ (Committee). The Committee has been formed to support the MGA, making sure that licensed incumbents adhere to the advertising guidelines set by the MGA’s ‘Gaming Commercial Communication Regulations’ policy. Bolstering provisions, the MGA has published a 30-point checklist for licensed operators offering guidance …

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Malta MGA opens consultation on developing a ‘Unified Self-Exclusion System’

Updating the market, the Malta Gaming Authority (MGA) has published it’s ‘Preliminary Market Consultation – PMC’ document requesting information and guidance on the planned development and launch of its ‘Unified Self-Exclusion System’. A key project initiative for the MGA and its government stakeholders, the gaming authority seeks to deliver the most comprehensive self-exclusion system to be utilised by all licensed …

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UKGC calls for advice on customer interactions, ADR & gambling blockers

Wooden Blocks with the text Advice. Wooden ABC

Calling on all industry operators and stakeholders to participate in its latest consultation, the UK Gambling Commission (UKGC) has sought advice, information and knowledge on the following three disciplines: Safeguarding customer interactions – The Commission seeks to asses how gambling businesses identify and interact to help customers who may be at risk of or experiencing harms associated with gambling. Developing …

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David Clifton: Licensing Expert – Don’t forget to read the new “Complaints & Disputes” guidance

UK licensed B2C gambling operators are all hopefully aware of the LCCP changes that come into effect on 31 October. If not, they have a range of options to find out more before it’s too late, for example: the Gambling Commission has published on its website a summary of the key changes, originally announced in August, it has also now …

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UKGC revamps ADR consumer complaints code

The UK Gambling Commission (UKGC) has moved to publish new standards and guidance on dealing with consumer complaints, which will seek to improve the industry’s ‘alternative dispute resolution – ADR’ processes. Updating the market, the UKGC will aim to implement its new ADR complaints code by the 31 October. Implemented in 2015, ADR processes allow for consumers to challenge gambling …

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David Clifton: Licensing Expert – Alternative Dispute Resolution (ADR)…Change is on the way

Last month the Gambling Commission announced the results of its review of complaints processes in the gambling industry, carried out one year after the introduction of the Alternative Dispute Resolution (ADR) scheme. As matters stand, ADR providers can look only at disputes about the outcome of a gambling transaction, rather than the way a gambling business is being run, which …

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David Clifton – Licensing Expert – ADR requirements of the law & the LCCP

Gambling operators licensed by the Gambling Commission are required by LCCP social responsibility code provision 6.1.1 (which has the force of a licence condition) to: put in effect a written procedure for handling customer complaints and disputes and offer dispute resolution by an ADR provider. This is to ensure that customers with a dispute about the outcome of their gambling …

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