666Bet back up as Gambling Commission issues update

The Gambling Commission has issued  a statement containing information is for consumers and businesses who have transacted with Metro Play Limited trading as www.metroplay.com and www.666bet.com.

What is the current situation on customer withdrawals from Metroplay and 666Bet?

The Commission understands the current position to be:

Metroplay casino customers:   Website is live. Facility available for customers to request withdrawals. Customer withdrawal requests are being processed and payouts are being made via Skrill accounts. Customers have been advised that they need to open a Skrill account so that payments may be made to that account.

666Bet customers: Website is live, albeit there have been some issues with stability. Facility available for customers to request withdrawals. For those who do not have pending withdrawals, withdrawal requests are being actioned and payouts are being made via Skrill.

For those who have pending withdrawals there continues to be a problem and withdrawals are not being processed. We have been told by Metro Play Limited that they are working on a solution to resolve this. Customers have been advised that they need to open a Skrill account so that payments may be made to that account.

I can’t get any response from Metroplay or 666Bet and their only communication seems to be via social media.

We are aware that customers are not getting responses to emails they send to Metroplay and 666Bet and our understanding is that the only means of communication at present is via social media and the 666Bet.com Facebook account.

We continue to liaise with Metroplay and others involved to facilitate repayment and keeping  customers informed.

Why did the Commission licence Metroplay and 666Bet?

666Bet.com and Metroplay.com are operated by Metro Play Limited, which is a company incorporated in Alderney.  When the change in law requiring overseas based operators to obtain a Gambling Commission licence came into effect, in November 2014, they continued trading with British customers on the basis of a continuation licence. Metro Play Limited already held a licence from the Alderney Gambling Control Commission (AGCC). As a result, the Commission was required to issue a continuation licence, while we considered the application for a full operating licence.

Before we were able to complete the process of assessing the application for a full operating licence, we were forced to suspend Metro Play Limited’s continuation licence. The suspension followed the arrest of one of their key directors and the suspension of Metro Play Limited’s AGCC licence. We made it clear in the suspension notice that the suspension of the continuation licence did not prevent the repayment of customers’ balances.