SBC News NGSN goes for 'well-rounded' approach with lived experience support
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NGSN goes for ‘well-rounded’ approach with lived experience support

The National Gambling Support Network (NGSN) has introduced lived experience-led recovery support groups for people suffering from gambling harm.

In partnership with the EPIC Restart Foundation and Reframe Coaching charities, the NGSN now offers a lived experience service across Great Britain that brings additional expertise and insights into gambling disorders. 

Richie Paxton, EPIC Restart Foundation Interim CEO and Head of Programmes, said: “We’re excited to join the National Gambling Support Network and continue to work with other providers to offer a seamless and supportive recovery path to those experiencing gambling harm.  

“At EPIC Restart, we are dedicated to offering compassionate guidance and coaching, grounded in lived experience. Our mission is not only to help individuals navigate their recovery, but also to empower them to rebuild their lives with renewed hope and a brighter future.” 

With EPIC’s and Reframe’s help, the NGSN will aim to increase the number of people it reaches for treatment purposes, having supported around 11,000 individuals between April 2023 and March 2024 (up 12% YoY). 

Rashael Girling, Co-Founder of Reframe Coaching together with Steve Girling, added: “Steve and I are delighted that Reframe Coaching has joined the National Gambling Support Network. When we set up the Charity in 2020 our aim was to be able to provide ongoing Recovery support to ‘anyone’ who has been affected by gambling.

“As a Lived Experience Recovery Organisation, all of our support is carried out by trained Recovery Coaches who also have lived experience of gambling harms.  This means that for those accessing our support, they know they will be speaking to someone who has been there and understands. 

“We look forward to working alongside the members of the NGSN to help provide a recovery focus that compliments the treatment that is currently available.”

Since the publication of the Gambling Act White Paper, public funding of third parties that specialise in long-term gambling recovery strategies has been a recurring plea from gambling harm initiatives such as GambleAware.

On NGSN’s latest effort to strengthen the prevention and treatment of problem gambling, Anna Hargrave, GambleAware Deputy CEO, said: “The GambleAware commissioned National Gambling Support Network continues to be a staple within local communities across the country and is recognised for the vital support it offers to those affected by gambling harms across Great Britain. 

“It has always been the intention for the NGSN to expand and build on the services it offers since it was commissioned almost two years ago, and EPIC Restart Foundation and Reframe Coaching continue that expansion and add valuable experience and expertise to the network. 

“Gambling harms can affect anyone, and it is vital that there is a service for everyone that needs support, regardless of whether they are at the start, or nearing the end, of their journey to recovery.” 

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