SBC News Voice of the Sports Betting Industry
The Netherlands was left with no national gambling harm self-registry this morning after a system error blocked login access to CRUKS.
Players and providers were notified about the situation through a message posted by Netherlands’ gambling regulator Kansspelautoriteit (KSA) on its website.
“CRUKS malfunction due to BSN register error. There is a malfunction in the BSN register, which means that logging into the Cruksregister is temporarily unable,” the message read.
At the time of writing, maintenance is still ongoing. Until the error has been eliminated, a certain level of disruption is guaranteed for some of the operators’ day-to-day operations.
Online gambling providers are required by law to ensure that new players are not listed on the CRUKS registry before accepting them. While the error remains, this will not be possible.
Land-based operators are more flexible in this regard, meaning that they can allow new players to join, but were reminded by the KSA that they should still observe the situation and make any necessary checks “as soon as possible” once the registry is back up again.
CRUKS was first launched under the mandate of the Remote Gambling Act (KOA), which initiated the regulation of the Dutch online market back in 2021.
The legislation is due for review later in October, with the newly-appointed Minister Teun Struycken serving under the new Schoof cabinet continuing the work of former Legal Protection Minister Franc Weerwind.
