SBC News MGA updates rules on ADR reporting for B2C licence holders
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MGA updates rules on ADR reporting for B2C licence holders

A guidance manual has been published by the Malta Gaming Authority (MGA) on the reporting of Alternative Dispute Resolution (ADR) proceedings. 

The new rulebook’s goal is to provide licence holders with a more straightforward outline of what is expected in monthly ADR reports through the MGA website’s Licensee Portal.  

ADR reporting is in line with Directive 5 2018 of Malta’s ADR submission policy, under which B2C licensees are obliged to communicate with the gambling regulator on every dispute that has been referred to the ADR entity, as well as the entity’s resolution of said disputes. 

The new guidelines entered into force this June, and the first report submissions are expected to be handed over by no later than 20 June, covering all disputes from May. 

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