Player Protection

Rank Group Plc has deployed its proprietary-built ‘Hawkeye’ real-time safer gambling monitoring system, observing customer engagements across its flagship online properties of Grosvenor Casino and Mecca Bingo. Updating stakeholders, the LSE gambling group completes a key 2021 corporate directive, ‘investing significantly’ to revamp its customer care capacity, allowing its teams to better identify player risks and carry-out interventions were necessary.  …

GambleAware has opened a tender for a pilot project to run a new ‘residential rehabilitation programme’ for gambling disorders, which will form part of the wider National Gambling Treatment Service. As the UK’s principal problem gambling RET charity, GambleAware cites that its new rehabilitation programme will maintain a specific focus on ‘complex and co-morbid presentation amongst service users’. GambleAware requires …

GamCare will continue to host its dedicated online chatroom sessions aimed at women and those who identify as female, irrespective of the UK government continuing to ease national lockdown restrictions.  The treatment support charity launched its dedicated women’s sessions during 2020 as part of its problem-gambling support programme during the COVID-19 pandemic. A dedicated chatroom was established following concerns raised …

Gambless has initiated its ‘Play it Safe’ campaign, which will see the gambling harm prevention and support app distribute flyers across betting shops and casinos internationally. ‘Play it Safe’ flyers will include a PGS1 self-assessment test for bettors, as well as a free code to access psycho-educational resources on the Gambless app, aimed at supporting those at risk of problem …

GamCare will operate under a new ‘organisational strategy’, executed over the next three years (2021-to-2024) to ensure that access to problem gambling treatment is maintained across all of the UK’s public health networks.  The charity states that its new organisational mandate will build on the success of its 2018-to-2021 strategy, which saw its organisation support over 100,000 people facing gambling-related …

A group of Betting and Gaming Council (BGC) members have committed to donate all-profits from the Britannia Stakes, giving a ‘major’ financial boost to a selection of charities. Participating BGC members include bet365, BetVictor, Betway, Entain (Ladbrokes, Coral), Flutter Entertainment (Paddy Power, Betfair, Sky Bet), William Hill, Kindred (Unibet), Rank Group (Grosvenor Sport), the Tote and Fitzdares. “I am absolutely …

GamCare has called for UK financial institutions and businesses to work together in ensuring that all ‘gambling block’ loopholes are closed in order to protect vulnerable consumers. The call for collaboration follows GamCare hosting its ‘Gambling Related Financial Harm’ workshop in which diverse financial stakeholders shared insights on the design and safety features of gambling block tools used by banking …

Gambling with Lives has unveiled its new ‘treatment and support system’, designed by the lived experience of former victims of gambling harms working with health experts to tackle the deep complexities of gambling disorders. The support charity states that its organisation embarked on a new pathway design, acknowledging that victims of gambling had faced judgement and a lack of understanding …

GambleAware has launched new interactive maps designed to identify the usage of and reported demand for support and treatment, segmented by local authorities and wards across Great Britain. Based on the responsible gambling charity’s annual treatment and support survey, GambleAware has outlined differences in gambling participation, usage and reported demand for treatment and support, broken down by area. The survey …