William Hill Plc has strengthened all components related to compliance and customer KYC operations by forming a comprehensive agreement with digital control risk solutions provider Accuity. Facing changing compliance and regulatory demands across all core markets, the FTSE betting group has appointed Accuity to ‘transform its customer screening approach with AI techniques’. The partnership sees William Hill install Accuity’s proprietary …

Pre-empting regulatory and compliance changes enforced on its UK online gambling operations, GVC Holdings has restructured its customer service teams. The FTSE100 gambling group stated that it will undertake changes to its VIP schemes and customer engagement protocols in-line with the recommendations set out by the Betting and Gaming Council’s (BGC) new code-of-conduct. Concluding a series of ‘industry working groups’, …

As UK businesses wait for Chancellor Rishi Sunak to issue his ‘summer statement’ tomorrow, the Betting and Gaming Council (BGC) has continued to pressure the government to reopen casinos this July. Branded as a ‘critical mini-budget’, Sunak’s statement will underline vital business grants, industry subsidies and workforce schemes to help boost the UK’s economic recovery from COVID-19’s aftershocks. Writing to …

GambleAware has this morning published insights from research it commissioned on public uptake and effectiveness of bank card ‘gambling blockers’. The charity sanctioned researchers from the University of Bristol’s ‘Personal Finance Research Centre (PFRC)‘ to evaluate the effectiveness of blockers and its potential as a tool to prevent gambling harms. The PFRC’s research estimated that at present 60% of UK …

Marcello Minenna, the new Director-General of Italy’s Custom and Monopolies Agency (ADM), has issued his first public statement to licensed gambling incumbents. Appointed during national lockdown, Minenna takes charge of the agency governing Italian gambling. In his address, Minenna announced that the ADM would imminently move to form a new taskforce with the Carabinieri (federal police) targeting illegal gambling businesses. …

The Betting and Gaming Council (BGC) has demanded that the Scottish Government lift ‘draconian restrictions’ that are wrecking the viability of Scottish bookmakers making a business comeback from lockdown. Closed since mid-March, Scotland’s 900 betting shops were allowed to reopen on Monday 29 June. However, Scottish National Party (SNP) ministers applied last-minute requirements demanding betting shops remove chairs and switch …