Tag Archives: Richard Hayler

IBAS argues ‘compelling case’ for gambling ombudsman in annual report

SBC News IBAS argues ‘compelling case’ for gambling ombudsman in annual report

The Independent Betting Adjudication Service (IBAS) has published its annual report for the year 2019/20, reiterating calls for the creation of a gambling ombudsman to handle industry related complaints.  Overall, IBAS found that the volume of formal requests for adjudication were reduced by approximately 15%, largely attributed to the closure of betting shops, racecourses, casinos and bingo clubs, although the number …

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Richard Hayler: IBAS – The Ombudsman from abstract concept to a workable reality

SBC News Richard Hayler: IBAS - The Ombudsman from abstract concept to a workable reality

Industry leadership, MPs and wider stakeholders are all in agreement that UK gambling requires a sector-specific ombudsman to rectify consumer concerns and reputation. Betting dispute and settlement expert Richard Hayler Managing Director of IBAS, underlines that the creation of an ombudsman will be no easy undertaking for participants who must understand and accommodate the intricacies of gambling products, practices and …

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Jon Duffy: Evidence-based decisions are needed to fix the ‘broken’ system

SBC News Jon Duffy: Evidence-based decisions are needed to fix the ‘broken’ system

Growing concerns on ‘consumer rights’ have been thrust into the political and media spotlight in recent years, a new reality facing all business leaders entering a new decade of disruption reshaping all-levels of consumerism. Across the political spectrum, calls have widened for the creation of an independent gambling ombudsman. Jon Duffy, SVP for Corporate Assurance & Regulatory Affairs at Genting …

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IBIA links with arbitration bodies to agree dispute resolution procedure

SBC News IBIA links with arbitration bodies to agree dispute resolution procedure

The International Betting Integrity Association (IBIA) has secured a new agreement with arbitration bodies eCOGRA and the Independent Betting Adjudication Service (IBAS). Under the terms of the partnership, the trio will focus upon implementing measures that will ‘inform and advance the customer betting dispute resolution decision-making process’. It will primarily consider circumstances where customer winnings are not paid for the …

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The World Cup’s Finest with IBAS MD Richard Hayler

SBC News The World Cup’s Finest with IBAS MD Richard Hayler

In The World Cup’s Finest we ask various individuals to delve into their own personal history of football’s quadrennial showpiece extravaganza, selecting a number of favourites as well as revealing what is their very first World Cup memory. Joining us this afternoon is Richard Hayler, Managing Director of Independent Betting Adjudication Service (IBAS), who addresses two English strikers both charged …

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Biggest ever Betting on Football takes on truly international agenda

BOF - international

It’s Betting on Football by name, but so many of the topics to be discussed at next week’s international conference are far from exclusive to the beautiful game. Held at Stamford Bridge from 20-23 March, the #bofcon2018 agenda will combine expert analysis of this year’s football frenzy with a tour of the sports betting world and a breakdown of the …

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Assessing the prospect of regulatory backlash at Betting on Football

SBC News Assessing the prospect of regulatory backlash at Betting on Football

This year’s Betting on Football (20-23 March) will assess the prospect of a regulatory backlash as established betting jurisdictions start to push back on the industry. ‘Is there a backlash coming?’ will be held as part of the Leadership track, which takes place on the second full day at Stamford Bridge (Thursday 22 March). Speakers include Kindred Group CPO Britt …

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BOS – Industry needs to wise up and address its bonus conundrum

SBC News BOS – Industry needs to wise up and address its bonus conundrum

Debating industry concerns regarding player bonuses and free bets, BOS ‘Bonus Session’ panel stated that it was time for the industry to address its current ‘conundrum’ or risk continuing its race to the bottom with aggressive and costly acquisition strategies. Opening the session, Harry Lang Marketing Director of Pinnacle observed that the ‘bonus debate,’ had split the industry with stakeholders …

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