Tag Archives: Ian Angus

The UK Gambling Commission (UKGC) has moved to publish new standards and guidance on dealing with consumer complaints, which will seek to improve the industry’s ‘alternative dispute resolution – ADR’ processes. Updating the market, the UKGC will aim to implement its new ADR complaints code by the 31 October. Implemented in 2015, ADR processes allow for consumers to challenge gambling …

The Competition and Markets Authority (CMA) has launched a further investigation into gambling firms withdrawal procedures. Detailing “enforcement action” being launched against a “number of online gambling firms,” concerns have been raised regarding unfair obstacles that may be placed in the way of people withdrawing their money, whether that be part of promotion or not. In its statement the CMA …