SBC News Voice of the Sports Betting Industry
SBC Webinars continues its Autumn schedule when BMIT Technologies presents Automated Customer Experience for Gaming on Tuesday 13 October (2pm BST / 3pm CEST).
The fierce competition for players in the online betting and gaming sector means that providing quick, effective customer service has never been more important for operators.
In this webinar, BMIT Technologies will detail how the use of AI can help operators to streamline their processes and deliver an improved experience for customers.
The company will demonstrate its AI-powered CX Virtual Agent, which can be used to handle common player requests without the need for a human agent to become involved.
Whether it is dealing with onboarding help requests, KYC queries, bonus-related enquiries or simple log-in issues, the CX Virtual Agent can deliver improved productivity and quicker responses, helping to reduce costs and customer churn.
And, as it is powered by AI, the CX Virtual Agent improves its capabilities and learns new processes as it responds to more customer enquiries, which in turn ensures even better results.
Steven Paton, Business Solutions Advisor for BMIT Technologies, and John Deguara, Product Director for EBO, will present the webinar and answer audience questions about the benefits of using AI in customer service applications.
Paton said: “Next-generation technology has the potential to allow online operators to deliver a world-class customer experience that will help to improve player retention, while also making customer service functions more efficient.
“The BMIT team has spent years working with online betting and gaming operators to understand their requirements, and our CX Virtual Agent is specifically designed to meet those needs.
“During the webinar, I will demonstrate how it can help operators to improve their customer support, especially around onboarding, compliance, responsible gambling, account interventions and other critical customer retention areas.”
Join this SBC Webinar to gain some invaluable insights into how AI-powered customer service can deliver improved player engagement and retention.
