Tag Archives: ibas

The Gambling Commission is supporting a Competition and Markets Authority (CMA) investigation into whether gambling operators are treating customers fairly, which has been launched this morning. Working with information supplied by the Commission and others the CMA has contacted a range of gambling operators to demand information about their use of potentially unfair terms and misleading practices. This comes in response …

Vahe Baloulian is the CEO at BetConstruct. He’ll be speaking at the two day Betting on Sports Conference late next week at London’s prestigious Grange Tower Bridge Hotel. Vahe will be speaking on marketing and customer acquisition strategies alongside Pinnacle’s Harry Lang, Richard Hayler of IBAS, Jacob Lopez Curciel of Optima with Rebecca Jennings of Global Reviews as chair. SBC: …

Visitors to next month’s Betting on Football Conference (#bofcon) at Stamford Bridge can discover the top 5 ways to reduce the number of customer disputes on football betting, thanks to a new session featuring the Independent Betting Adjudication Service (IBAS). The one-day event, being held on Thursday 10th September, IBAS Managing Director Richard Hayler will reveal the key sources of friction …

Betway today announces that it has completed its registration with the Independent Betting Adjudication Service (IBAS). The non-statutory UK organisation delivers authoritative adjudications to those in the betting industry who are in dispute with their customers, only when customers have been through the operator’s own internal dispute procedures and a deadlock exists. Betway is fully licensed in the UK by …

The Gambling Commission has been named as the competent authority for Alternative Dispute Resolution Entities who handle disputes relating to gambling under Europe’s Alternative Dispute Resolution (ADR) Directive which will be implemented by July 2015. This means that all ADR entities that handle, or wish to handle, gambling disputes will have to: demonstrate to the Commission that they meet the …